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Director OtC & Billing Benelux

Opdrachtgever

DHL Parcel

Locatie

Utrecht
Nieuw

Company profile

DHL Parcel and DHL eCommerce provide standard domestic and international parcel pick-up, delivery and return solutions for business customers and consumers as well as e-commerce logistics and facilitation services under the brand names 'DHL Parcel' for Europe and 'DHL eCommerce' for the Americas, Asia Pacific, and Middle East/Africa.

Your tasks

  • Inspire and aligns the organization to make the strategy a reality.
  • Develop, deploy and maintain state of the art billing & collection solutions which meet the current and future requirements of the customers of DHL Parcel (robotics, digitalization).
  • Organize and manage the OtC and billing processes within the various business units of DHL Parcel Benelux (± 40 fte).
  • Develop, deploy and maintain OtC standards and payment terms and manage the credit collection strategy and service level agreement.
  • Inspire, motivate and develop the OtC and billing teams.
  • Support Sales in customer acquisition and billing solutions, advice and support OPS, provide guidance on improvements where needed (esp. recurring issues). Escalation management.
  • Inspire customers and gain their commitment. Gain organizational alignment and support for customer needs.
  • Participate in the Benelux Finance board as well as in other DHL financial forums and advise on all issues in the interest of DHL in general and Finance in particular.
  • Reports to the CFO of DHL Parcel Benelux.
  • Fluent in Dutch and English.

Requirements

Knowledge & experience

  • University degree in Business, Finance, Accounting or related field and 15+ years of dynamic experience preferably within a large multinational corporation.
  • 7+ years in a leadership role.

Skills & abilities

  • A natural curiosity to explore new ideas.
  • Familiar with credit risk management and credit collection.
  • Strong business insight with the ability to identify relationships between operational and financial results. Leverage data insights and analytics to influence business decisions.
  • Inspires and motivates.
  • Energetic, enthusiastic, results-oriented; capable of adding significant value.
  • Experienced manager with skills in building and motivating a successful OtC and billing team in a 24x7 environment.

Your benefits

We offer excellent employee benefits, a competitive salary package and great development opportunities (RCS H).

Publish date

20.11.2020

Contactpersoon

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Director OtC & Billing Benelux
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